Denial Code 24: What It Means and What to Do
If you are looking up code 24, here is what it means and what to do next. This is usually a patient-cost or contractual amount, but if it looks wrong, we can help you check.
Denial code 24 means: These charges are already paid for under a capitation agreement or managed care plan, so they are not paid again on a separate claim.
Why it happens: You usually see this when your care falls under a capitated managed care arrangement where the provider is paid a fixed per-member amount rather than per service.
Is it appealable? This code reflects a patient-cost or contractual amount, not a denial you appeal directly. If you believe it was applied in error, the underlying claim can be reviewed.
What to send: the missing element for this code, a short appeal letter citing the plan's claims-procedure rules, and any clinical support.
Note: code 24 may appear on your remittance with a group-code prefix such as PR-24 (patient responsibility) or CO-24 (contractual obligation). The denial reason is the same.
Think this was applied in error?
A senior reviewer can check your bill and the underlying claim for errors. $0 upfront, with no obligation.
Get help with code 24Frequently asked questions
- What does denial code 24 mean?
- These charges are already paid for under a capitation agreement or managed care plan, so they are not paid again on a separate claim.
- Is denial code 24 appealable?
- It is often not appealable directly, but the underlying claim may be.
- What should I send to appeal a code 24 denial?
- Supply the missing element for this code, a short appeal letter citing the plan's claims-procedure rules, and any clinical support. Apellica prepares and files this for you.