{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "name": "Apellica Insurer Denial Report Cards",
  "description": "In-network claim denial rates, internal-appeal overturn rates and external-review outcomes for 194 marketplace issuer-state pairs in 32 HealthCare.gov states, plan years 2024 and 2025, derived without modification from the CMS Transparency in Coverage public use file.",
  "url": "https://apellica.com/insurer-denial-rates",
  "version": "1.0",
  "dateModified": "2026-09-11",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "isAccessibleForFree": true,
  "creator": {
    "@type": "Organization",
    "name": "Apellica",
    "url": "https://apellica.com"
  },
  "isBasedOn": "https://data.healthcare.gov/dataset/230fcdc8-3a0b-48d5-98d9-36744a87906e",
  "citation": "Apellica (2026). Insurer Denial Report Cards: in-network claim denial and appeal overturn rates reported by marketplace issuers to CMS, plan years 2024 and 2025. v1.0, generated 2026-09-11. Derived from the CMS Transparency in Coverage PUF. CC-BY-4.0. https://apellica.com/insurer-denial-rates",
  "keywords": [
    "health insurance",
    "claim denial rate",
    "appeal overturn rate",
    "ACA marketplace",
    "Transparency in Coverage"
  ],
  "spatialCoverage": "Alaska, Alabama, Arkansas, Arizona, Delaware, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin, West Virginia, Wyoming",
  "temporalCoverage": "2022/2023",
  "variableMeasured": [
    {
      "@type": "PropertyValue",
      "name": "in-network claim denial rate",
      "description": "in-network claims denied / in-network claims received, as reported by the issuer"
    },
    {
      "@type": "PropertyValue",
      "name": "internal appeal overturn rate",
      "description": "internal appeals overturned / internal appeals filed"
    },
    {
      "@type": "PropertyValue",
      "name": "external review overturn rate",
      "description": "external reviews overturned / external reviews filed"
    }
  ],
  "measurementTechnique": "Tabulation of issuer-reported counts from the CMS Transparency in Coverage PUF; stand-alone dental issuers removed; no estimation.",
  "distribution": [
    {
      "@type": "DataDownload",
      "encodingFormat": "text/csv",
      "contentUrl": "https://apellica.com/insurer-denial-rates/data"
    },
    {
      "@type": "DataDownload",
      "encodingFormat": "application/json",
      "contentUrl": "https://apellica.com/insurer-denial-rates/dataset.json"
    }
  ],
  "summary": {
    "issuer_state_pairs": 194,
    "latest_plan_year": 2025,
    "median_denial_rate_ranked_issuers": 0.18314999999999998,
    "pooled_denial_rate": 0.19700770305258927
  },
  "meta": {
    "generated_at": "2026-09-11",
    "source_name": "CMS Transparency in Coverage Public Use File (Health Insurance Exchange PUFs)",
    "source_url": "https://data.healthcare.gov/dataset/230fcdc8-3a0b-48d5-98d9-36744a87906e",
    "dictionary_url": "https://www.cms.gov/files/document/transparency-coverage-puf-datadictionary-py25.pdf",
    "puf_index_url": "https://www.cms.gov/marketplace/resources/data/public-use-files",
    "plan_years": [
      2024,
      2025
    ],
    "claims_years": {
      "2024": 2022,
      "2025": 2023
    },
    "states": [
      "AK",
      "AL",
      "AR",
      "AZ",
      "DE",
      "FL",
      "GA",
      "HI",
      "IA",
      "IL",
      "IN",
      "KS",
      "LA",
      "MI",
      "MO",
      "MS",
      "MT",
      "NC",
      "ND",
      "NE",
      "NH",
      "OH",
      "OK",
      "OR",
      "SC",
      "SD",
      "TN",
      "TX",
      "UT",
      "WI",
      "WV",
      "WY"
    ],
    "dropped_dental_rows": 1168,
    "source_rows": 10459,
    "issuer_state_pairs": 194,
    "license": "CC BY 4.0 for Apellica's derived tables; underlying CMS data is public domain"
  },
  "issuers": [
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      "state": "AK",
      "issuer_id": 38344,
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      "page": "https://apellica.com/insurer-denial-rates/alaska/premera-blue-cross-blue-shield-of-alaska",
      "apellica_carrier_slug": null,
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          "appeals_overturned": 128,
          "appeals_overturn_rate": 0.4723,
          "ext_filed": null,
          "ext_overturned": null,
          "ext_overturn_rate": null,
          "policy_url": "https://www.premera.com/visitor/transparency-coverage?region=pbcak",
          "plan_count": 9
        },
        "2025": {
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          "appeals_overturned": 125,
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        }
      }
    },
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      "issuer_name": "Blue Cross and Blue Shield of Alabama",
      "slug": "blue-cross-and-blue-shield-of-alabama",
      "page": "https://apellica.com/insurer-denial-rates/alabama/blue-cross-and-blue-shield-of-alabama",
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        }
      }
    },
    {
      "state": "AL",
      "issuer_id": 53932,
      "issuer_name": "Celtic Insurance Company",
      "slug": "celtic-insurance-company",
      "page": "https://apellica.com/insurer-denial-rates/alabama/celtic-insurance-company",
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    },
    {
      "state": "AL",
      "issuer_id": 69461,
      "issuer_name": "UnitedHealthcare Insurance Company",
      "slug": "unitedhealthcare-insurance-company",
      "page": "https://apellica.com/insurer-denial-rates/alabama/unitedhealthcare-insurance-company",
      "apellica_carrier_slug": "unitedhealthcare",
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        },
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        }
      }
    },
    {
      "state": "AR",
      "issuer_id": 62141,
      "issuer_name": "Celtic Insurance Company",
      "slug": "celtic-insurance-company",
      "page": "https://apellica.com/insurer-denial-rates/arkansas/celtic-insurance-company",
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    {
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    {
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      "slug": "qualchoice-life-and-health-insurance-company-inc",
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    },
    {
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      "issuer_name": "USAble Mutual Insurance Company",
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        }
      }
    },
    {
      "state": "AZ",
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      "issuer_name": "Blue Cross and Blue Shield of Arizona, Inc.",
      "slug": "blue-cross-and-blue-shield-of-arizona-inc",
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          "plan_count": 131
        },
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          "plan_count": 120
        }
      }
    },
    {
      "state": "AZ",
      "issuer_id": 97667,
      "issuer_name": "Cigna HealthCare of Arizona, Inc",
      "slug": "cigna-healthcare-of-arizona-inc",
      "page": "https://apellica.com/insurer-denial-rates/arizona/cigna-healthcare-of-arizona-inc",
      "apellica_carrier_slug": "cigna",
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